Useful holiday information

Pool Safety

pitchsizeNot all parcs have lifeguards on duty and those that do may only be on parc in July and August, or for a limited time during the day. We strongly advise that you supervise your children at all times when they are using poolsafetyswimming pools and waterchutes. For your own safety we ask that you adhere to the swimming pool regulations.

Parc facilities

parcfacilitiesParc owners may decide not to open all facilities between the parc contracted opening dates shown in the parc facility section (ie swimming pool, shop, bars and restaurants) subject to weather, demand, time of the year or local regulations. As we do not own the parcs, such events are regrettably beyond our control. For the most up to date information, please check the parc pages on the website.parcfacilities

Local Activities

localactivitiesSome on-parc and all ‘Nearby’ local activities and outdoor pursuits shown in the parc descriptions are run by local companies and operators. Eurocamp have no involvement in these activities and are simply taking the opportunity to highlight activities that may be of interest to you. Please check your insurance documents to ensure you are adequately covered.localactivities

Pitch Size

emptyThe size of pitch varies from one region to another. Typically those on inland parcs are larger than those on the coast, and Italian pitches are usually comparatively small. To assist you we show in the parc description the size of pitch that will typically be found on that parc, but please note that pitches are not all the same size on each parc. Small will be less than 80m², medium will be between 81m² and 100m² and large will be over 100m².

Parc Size

emptyWe classify a small parc as having 249 or fewer pitches, a medium-sized parc as having between 250 and 499 pitches, a large parc as having between 500 or 999 pitches and an extra large parc as having 1,000 or more pitches. Eurocamp will normally have only a small proportion of this total number.

Size of Party and Addional People Joining on Holiday

A number of our parcs restrict the total emptyparty size to six persons per accommodation. If you are taking a larger party please check the parc description. You need to notify us before departure if additional people intend to join you for part of your holiday. The parc and party restrictions apply to these additional people. Some parcs may charge for extra people.

Swimming Pools

Parc owners may decide not to open emptyswimming pools between the parc contracted opening dates shown in the parc facility section. They are generally open in May but may open only if demand is sufficient. On-parc pools are free to Eurocamp customers unless otherwise specified and are not usually heated.

Not all parcs have lifeguards on duty and those that do may only be on parc in July and August, or for a limited time during the day. We strongly advise you supervise your children at all times when they are using swimming pools and waterchutes. For your own safety, we ask that you adhere to the parc's swimming pool regulations.

Swimwear

Many parc owners have banned swim shorts, bermudas and cut-off jeans in the pools for hygiene reasons. To be safe please pack conventional swimwearswimwear eg. Speedo-style trunks or briefs. Local law requires the wearing of bathing caps on some Italian and Spanish parcs. These can be purchased on the parc. For more specific information about a parc’s restrictions please check the parc pages.

Adjacent Accommodation

We regret we cannot guarantee special requests including adjacentaccommodationadjacent accommodation. You may make a request at the time of booking and we will notify our holiday reps at the parc. Our holiday reps may be able to meet your request, depending on the way in which our accommodation is located on the parc and the departure pattern of preceding customers. Adjacent accommodation is not available on every parc.

Arrival on Parc

arrivalYour accommodation is available from 3pm with the exception of the Masai Lodge accommodation at CD013 Sanguli, Salou which is available from 4pm. Please plan your holiday to arrive on parc between 3pm (or 4pm) and 8pm. Particularly in Italy you may find that parc barriers are lowered between 12 - 3pm for siesta. If you arrive after 8pm our reception will be closed but our Eurocamp Reps will still be on-parc. Most parcs close their gates between 10pm and 8am, so if you arrive later or leave earlier you may have to leave your car outside and enter and depart on foot. Please tell us your estimated time of arrival by logging on to your booking.

Accommodation Housekeeping Agreements

The majority of our holidays require you to accept a Housekeeping Agreement. This agreement is a reasonable request for you to leave your accommodation clean and tidy at the end of your holiday to enable us to prepare for our next arrivals without delay. Failure to do these small tasks will incur a penalty of up to €100. The housekeeping agreement includes: 1. Empty the fridge and feezer and remove all other food from the cupboards 2. Remove all rubbish and dispose of / recycle using the parc facilities 3. Wash up and put all kitchen equipment away 4. Clean the BBQ 5. Pop any hired linen & towels on the kitchen table. To assist with this, in all our tents and mobile homes, we provide a tea towel, cloth, scourer, washing up liquid and BBQ brush.

Note: a few of our holidays do not include this Housekeeping Agreement but do have a local deposit (generally 60 euros) arrangement instead. If this affects your holiday we will bring it to your attention on our website or via our Contact Centre teams.

Your accommodation

We clean accommodation after every stay, so that when you arrive all you have to do is settle in and make yourself at home. To assist with this, we kindly request that accommodation is left as clean and tidy as you found it.

Barbecues

barbecuesParc owners/local authorities may impose restrictions/bans on the use of barbecues - particularly at times of high fire risk. Barbecues are provided with selected accommodation on selected parcs. Please see our website for more information.

Parc Charges

chargesMany activities are free but you normally pay for use of parc amenities such as tennis, mini-golf, sauna, solarium, pedalos, bicycle hire and pony rides for example. There may be a charge for other facilities on some parcs. There is usually a charge for washing and drying machines. Irons can be borrowed free of charge from the Eurocamp reception.

Eurocamp Star Ratings

ratingsOur 3-5 star rating system is based on the overall quality and range of facilities available on parc. We've assessed each location to make sure they measure up to the Eurocamp stamp of approval, meaning some will match their official star ratings and others won't.

Parc Rules

rulesWe ask all our customers to comply with parc rules established for the comfort of all customers (see our booking conditions). Most parcs impose a rule of silence after 10.30pm. It should be noted that even the quietest parcs can become busy and lively in high season.

Parc Safety

safetyFor the well-being of all, each parc will require customers to follow basic safety guidelines whilst on parc. We ask that you observe speed limits, and that all members of your party are on alert for cars and bikes. Please accompany all children to the beach and swimming pool and ensure they wear armbands/floats if required. All customers should follow the rules on diving, jumping and use of waterslides and not run on the pool-side. Only one person at a time should travel down each lane of a waterslide and only travel feet first. Most parcs operate security systems which may require payment of a refundable deposit for a wrist band or entry pass to the parc and/or pool.

WiFi coverage

WiFi is available on all our parcs. By their nature, our parcs’ landscape and size means that coverage and connectivity varies. While some parcs enjoy site-wide coverage, many can only offer a WiFi service in key locations such as the reception area, bars or other main facilities. In most cases, charges will apply. If in doubt, please check with our Eurocamp Reps on parc.

Car Parks on Parc

parkingNormally you can park your car next to your accommodation unless otherwise stated in the parc description. If your family takes two cars it is unlikely that you will be able to park both cars on your pitch. The second car usually has to be left in the car park. Some parcs refuse two cars, while other parcs make a charge when you arrive. Please check at time of booking.

Kids' Clubs

clubsPlease note that attendance at our children's clubs is subject to availability. We limit the number of children that can attend each club for health and safety reasons - ask your Fun Station staff on arrival for details to avoid disappointment. All our Fun Station staff are specialist employees and in the event of illness may be hard to replace immediately. We regret that children under the age of 4 are not permitted to join in older age groups due to enhanced levels of supervision required. Children aged under 12 are not allowed to join our club for 13-17yrs. For selected kids' club activities there may be a charge payable locally. Dates and parcs are provided for guidance only and are subject to change. Please check our Kids' Clubs pages for the most up to date information.

Cots

cotsTravel cot measurements are approx. 101cm x 71cm. Cots fit in to one of the bedrooms in a Safari Tent and Classic Tent, if some storage units are moved. A cot will usually fit in at least one of the bedrooms of your holiday home (in the 2nd or 3rd bedroom) after the bed has been removed: Master bedroom - Aspect holidays homes only. 2nd bedroom - fits in all holiday homes with the exception of the Azure and some of the 2 bedroom Classics - in these exceptions, a cot will only fit in the living area. 3rd bedroom - Esprit, Espace, Vista and Azure holiday homes . Please order no later than one week before departure to guarantee availability.

Disabled Customers

disabledSome of our parcs are suitable for disabled customers. Please check at time of booking.

Siesta Time

siestaFurther south it is often customary to take an afternoon 'siesta' so keeping things quiet during late afternoon is appreciated. A few parcs may close swimming pools at this time.

Travelling in Netherlands

hollandAll persons from the age of 14 are required to show a valid identity document if stopped by the police or other law enforcement authorities on request. Passports or photo driving licences are the only acceptable forms of ID. A child aged 14-16 years on a parent's passport is not considered a valid identity document and as such will be required to have his or her own.

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Useful Holiday Information

Parc specific information