What is a Refund Credit Note, and how does it work?
A Refund Credit Note entitles you to rebook a holiday at a future date, or receive a cash refund in future.
You can use your Refund Credit Note towards a holiday you already have booked, or to book another one. You are able to exchange your Refund Credit Note for a refund at any point, and we’ll make a payment by bank transfer within 14 days.
How to redeem your refund credit note:
- Choose the holiday you’d like.
- Select the ‘COVID-19 Credit’ option at the payment stage.
- Our team will then apply your credit to your new booking and send you an email confirming they’ve done this. Please allow us 14 days to complete this process for you.
- Plus, if you choose a holiday in 2021 or 2022 with a higher value than your credit amount, we’ll apply an additional bonus to boost the value of your Refund Credit, of up to €200!