Coronavirus (COVID-19) Guidance

Updated: 19th August 2020 | 18:30


TRAVEL TO ALL EUROCAMP DESTINATIONS
In accordance with Government policy, which is based on official public health advice, the Department of Foreign Affairs continues to advise against non-essential travel overseas, due to the coronavirus outbreak.

If your holiday can’t go ahead, you will receive a Refund Credit Note for the value of the money paid, fully protected by the Irish Government for six months from the date of issue. It can be used to book your 2021 holiday once you are ready to do so. Find out more about Refund Credit Notes ›

CONTACTING US
Before you contact us, please read our answers to frequently asked questions below.

We have our usual team working from home and from the office now, so if you need to contact us after reading the FAQs please use live chat or call us on 021 425 2300, Monday – Friday between 9am – 5pm, or email us at cork@eurocamp.ie.


Common Questions:

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How can I stay up to date with the latest travel advice?

We advise all customers to stay up to date with the Government advice: https://www.dfa.ie/travel/travel-advice

You can also refer to the consumer advice issued by Citizens Information, which includes details of the State-guaranteed Refund Credit Note.

The European Union have also created a website with the latest information for travelling to each European country, and with links to country specific Covid-19 guidance. https://reopen.europa.eu/


I've booked my travel arrangements myself. Am I protected?

For any travel arrangements (such as flights, ferry travel or car hire) made with a company other than Eurocamp, you need to speak to the service provider/airline you made the booking with. They’ll have their own policy for managing these claims.


I’ve booked with a Travel Agency, and I cannot get in contact with them. Can you help?

If you email us with your booking reference, we will try to help you as best we can. This will include freezing any cancellation fees, and holding off accommodation if you wish to amend your holiday details. However we will not be able to confirm any amendments, confirm a cancellation or issue any refunds – for these you will need to speak to your Travel Agency once they have re-opened/you have been able to contact them.


What if I decide I don't want to travel?

If holidays are operating as normal and no DFA travel restrictions are in place for when you depart, your holiday will be subject to normal booking conditions and cancellation charges will apply.

To reassure you about travelling this year, we’ve been taking a look at every stage of your holiday and we’ve made appropriate adjustments for your safety and peace of mind 

If you’d still prefer to cancel, please complete our cancellation form, and we’ll process this for you as soon as possible.


What is a Refund Credit Note, and how does it work?

A Refund Credit Note entitles you to rebook a holiday at a future date, or receive a cash refund when it expires at six months from the date of issue. It retains the financial protection that you had with your original booking, so there is no risk that you will lose the money you’ve paid towards your cancelled holiday. Any new holiday booked using it will also be financially protected.

How to use it:

  1. Choose the holiday you’d like.
  2. Select the ‘COVID-19 Credit’ option at the payment stage.
  3. Our team will then apply your credit to your new booking and send you an email confirming they’ve done this. Please allow us 14 days to complete this process for you.

If your original holiday was scheduled to depart before 15th July or from 15th September 2020, and you are transferring to an equivalent holiday in 2021, we’ll check if you qualify for the Price Match Guarantee, too.

If your original holiday was scheduled to depart between 16th July - 14th September 2020, and you choose a holiday with a higher value in 2021, we’ll apply an additional bonus to boost the value of your Refund Credit, of:

  • €100 off - if you have paid €99 towards your current 2020 holiday
  • €200 off - if you have paid €100 or more towards your current 2020 holiday

What measures will you take to keep people safe on your parcs?

We’re introducing enhanced cleaning and social distancing on all parcs to keep our guests and teams safe. Government advice is changing all the time, and we will continue to keep up to date with the latest guidelines. Our health and safety procedures tell you everything we are doing for your peace of mind once we open.


My holiday has been cancelled and I’m not able to change my dates or accept the refund credit note you have provided – how do I request a refund?

You can request a refund if you’re unable to find a suitable date to amend your booking to, and are unable to accept a Refund Credit Note. To request a refund please use live chat or call us on 021 425 2300.


What do I do if I’m on holiday and there’s an outbreak on parc?

If there is an outbreak on the parc where you are staying, our resort team will follow local authority guidelines. Please comply with any additional screening measures that are put in place. If you develop symptoms, however mild, please follow the guidance of the overseas health authority.


What precautions should I be taking?

We recommend reading the general advice for travellers from the National Travel Health Network and Centre (NaTHNaC).

We always recommend you travel with adequate insurance cover. All insurance policies vary so we recommend speaking to your insurance company to clarify what cover is provided for situations arising due to the spread of Coronavirus.