. Common Questions:
How can I stay up to date with the latest travel advice?
We advise all customers to stay up to date with the Government advice: https://www.dfa.ie/travel/travel-advice
You can also refer to the consumer advice issued by Citizens Information, which includes details of the State-guaranteed Refund Credit Note.
The European Union have also created a website with the latest information for travelling to each European country, and with links to country specific Covid-19 guidance. https://reopen.europa.eu/
I've booked my travel arrangements myself. Am I protected?
For any travel arrangements (such as flights, ferry travel or car hire) made with a company other than Eurocamp, you need to speak to the service provider/airline you made the booking with. They’ll have their own policy for managing these claims.
I’ve booked with a Travel Agency, and I cannot get in contact with them. Can you help?
If you email us with your booking reference, we will try to help you as best we can. This will include freezing any cancellation fees, and holding off accommodation if you wish to amend your holiday details. However we will not be able to confirm any amendments, confirm a cancellation or issue any refunds – for these you will need to speak to your Travel Agency once they have re-opened/you have been able to contact them.
What if I decide I don't want to travel?
If holidays are operating as normal and no DFA travel restrictions are in place for when you depart, your holiday will be subject to normal booking conditions and cancellation charges will apply.
To reassure you about travelling this year, we’ve been taking a look at every stage of your holiday and we’ve made appropriate adjustments for your safety and peace of mind ›
While the current uncertainty remains, and up to the 20th July, you also have the option to amend your booking to an alternative date later in 2020 or in 2021. However, please note that you will not qualify for the additional bonus below. Find out more about transferring your holiday ›
If you’d still prefer to cancel, please complete our cancellation form, and we’ll process this for you as soon as possible.
Can I transfer my 2020 booking to 2021?
Yes, up until the 20th July, you can transfer your holiday to 2021 without any amendment fees*. All money you’ve paid for your original holiday will be moved to your new one. Doing this may incur extra travel or accommodation costs. How to transfer your holiday ›
If you have a ferry, Eurotunnel or flight booking organised with us, you will need to contact our team by email on firstname.lastname@example.org to check if it’s possible to transfer your holiday. As we rely on 3rd party travel suppliers’ terms and conditions it may not always be possible to organise a transfer without additional cost.
*Please note, the holiday transfer option is not available for promotional bookings, only for bookings made directly with us, either online or via our contact centre.
What is a Refund Credit Note, and how does it work?
A Refund Credit Note entitles you to rebook a holiday at a future date, or receive a cash refund when it expires at six months from the date of issue. It retains the financial protection that you had with your original booking, so there is no risk that you will lose the money you’ve paid towards your cancelled holiday. Any new holiday booked using it will also be financially protected.
How to use it:
- Choose the holiday you’d like.
- Select the ‘COVID-19 Credit’ option at the payment stage.
- Our team will then apply your credit to your new booking and send you an email confirming they’ve done this. Please allow us 14 days to complete this process for you.
If your original holiday was scheduled to depart on or before 15th July 2020, and you are transferring to an equivalent holiday in 2021, we’ll check if you qualify for the Price Match Guarantee, too.
If your original holiday was scheduled to depart from 16th July 2020, and you choose a holiday with a higher value in 2021, we’ll apply an additional bonus to boost the value of your Refund Credit, of:
- €100 off - if you have paid €99 towards your current 2020 holiday
- €200 off - if you have paid €100 or more towards your current 2020 holiday
What measures will you take to keep people safe on your parcs?
We’re introducing enhanced cleaning and social distancing on all parcs to keep our guests and teams safe. Government advice is changing all the time, and we will continue to keep up to date with the latest guidelines. Our health and safety procedures tell you everything we are doing for your peace of mind once we open.
My holiday has been cancelled and I’m not able to change my dates or accept the refund credit note you have provided – how do I request a refund?
You can request a refund if you’re unable to find a suitable date to amend your booking to, and are unable to accept a Refund Credit Note. Complete this form to request a refund ›
Please be aware that processing your refund will take considerable time due to the volumes of bookings affected. The process is typically taking 8 weeks, but we are working hard to improve this, so please bear with us and we will confirm when your refund is being processed.
My balance is due, should I go ahead and pay?
Full payment will now be required 6 weeks before your departure date, instead of the normal 12 weeks. Please note our cancellation terms and conditions remain the same.
What do I do if I’m on holiday and there’s an outbreak on parc?
If there is an outbreak on the parc where you are staying, our resort team will follow local authority guidelines. Please comply with any additional screening measures that are put in place. If you develop symptoms, however mild, please follow the guidance of the overseas health authority.
What precautions should I be taking?
We recommend reading the general advice for travellers from the National Travel Health Network and Centre (NaTHNaC).
We always recommend you travel with adequate insurance cover. All insurance policies vary so we recommend speaking to your insurance company to clarify what cover is provided for situations arising due to the spread of Coronavirus.