Coronavirus (COVID-19) Hub

Eurocamp peace of mind promise, book with confidence

Our peace of mind promise

We understand that plans may change and it's more important than ever that you have the flexibility to amend your holiday, with assurance that your money is protected.

That's why we’re going further than ever to give you the peace of mind you need to book your holiday with complete confidence.

Flexibility guaranteed ›

Refund credit notes

Due to the impact of the coronavirus (COVID-19) pandemic, many holidays could not go ahead as originally planned.

All affected customers received a refund credit note for the full value of the money paid, which entitles you to rebook a holiday at a future date, or receive a cash refund in future.

Find out more about refund credit notes ›

COVID travel advice

COVID-19 Guidance and FAQs 

We’ve collated the latest guidance and answers to common questions, so whether you’re booking or preparing for a holiday, you can be fully informed.

Common questions answered ›

Travel advice

Stay up to date with the latest travel advice

We advise all customers to stay up to date with the Government advice:

You can also refer to the consumer advice issued by Citizens Information, which includes details of the State-guaranteed Refund Credit Note.

The European Union have also created a website with the latest information for travelling to each European country, and with links to country specific Covid-19 guidance.

Same Eurocamp holiday, enhanced health and safety

We established enhanced health and safety processes on our parcs and have introduced extra-thorough cleaning in our accommodation. 

Our holiday reps have had extra training, and we’ll continue to follow all government advice on keeping you safe.

Our safe parc promise ›

Entry requirements

Destination entry requirements

The DFA currently approves travel to all Eurocamp destinations, but some of our destination countries have entry requirements or screening measures in place that may affect you.

We’re keeping a close eye on arrival restrictions in all countries, but rules can change at any time, so we recommend visiting the DFA website to stay up to date with the latest information and Government advice.

Check the entry requirements for your destination ›

COVID pass on holiday

Demonstrating your COVID status on holiday

Whilst there are no current DFA restrictions on travel to any Eurocamp destination, if you have booked a holiday, or are planning one soon, we recommend that you check if your destination country requires you to demonstrate your COVID-19 status to access hospitality venues or public spaces, before you travel.

Find out more ›

Contact us

We're here to help

Our team of expert advisors are available Monday – Saturday between 9am-5pm and on Sunday between 10am-4pm. You can reach us by:

  1. Telephone: 021 425 2300
  2. Live Chat
  3. Email:
  4. Or you can arrange a call back

Before getting in touch with our team please check out our FAQs page where you may find the answer to your questions. We look forward to chatting to you soon.

Book with confidence with Eurocamp
Book with confidence with Eurocamp