Contact us

We're here to help

Our team are still working from home but we’re pleased to say you can call us on 021 425 2300 or chat with us online using Live Chat, Monday-Friday between 9am-5pm.

If you have a holiday booked for 2020 and have some questions about how COVID-19 might affect it, please read our COVID-19 FAQs page ›

If you need to contact us after reading the FAQs, please use live chat or call us between Monday - Friday 9am - 5pm, or email us at

Before you go on holiday

Please try our FAQs page

Our knowledgeable advisors have prepared comprehensive answers to our customers' most popular questions.

If you have a booking and you still can't find what you're looking for, our team can be contacted on 021 425 2300, or by the live chat links on our website.

Thinking about cancelling your holiday? Is there anything we can do to help? We may be able to assist with changing dates, destination or duration; call us on 021 425 2300 and find out how we can help. If you still need to cancel, please complete our short cancellation form and we’ll process this for you.

How else can we help?

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