We're here to help
Inspiration and support. Every step of the way.
Call us if you need advice when you’re looking, support when you’re booking, or practical help when you’re counting down the days to departure.
Our expert holiday advisors aren’t just here to sell holidays. We’re here for you throughout your time with us – and when you get home again too. Let us help you have the time of your life this summer. It’s what we do best.
Got a question? Head over to our FAQs section and browse our most popular topics, where you may find the answer without even having to pick up the phone?
Ways to get in touch
Our team is ready and waiting to take your call Monday to Sunday*. We won’t pass you from pillar to post, but stay with you throughout the call.
Our response rates are fast - usually within a minute. Calls from mobiles may cost more.
Speak to us today, on:
021 425 2300
Or, you can leave your details with us to arrange a call back at a time that's convenient for you!
Our Live Chat service enables you to chat to a holiday advisor in real time, at home or on the go!
A pop-up chat-box allows you to have a conversation with our experts, who can point you in the right direction, whatever your query.
You don’t have to be ready to make a booking, either. A quick chat is great if you’re in need of a little holiday inspiration.
🛈 Calls transferred to UK Office: *If our team are busy we will route you to our equally experienced and helpful team in Northwich. This team also help us to offer you extended opening hours once our office closes at 5.30pm Monday - Friday, and on a Sunday all day.
New to us, or just need a little inspiration?
Why not speak to someone who’s been there? Whatever questions you have, we can spend the time to talk you through them. We want to share our experiences, not just try to sell you a holiday.
Whether you're unsure about travel, exploring our accommodation, or just want to find out more about our parcs and our kind of holiday, they’re the calls we love.
So chat to us, and we promise to give you our honest, expert advice.
Ready to book? We’re here to help.
Great. Our holiday advisors are at your service. We’ll talk you through all your options - and get you the best deals on ferry, or help with flights and car hire. Special requests?
Talk to us, we’ll do our best to accommodate them. And talking of accommodation, we’ll make sure we get you the holiday home that’s right for your party.
Our job is simple: to make sure you book the holiday that you’ve set your heart on. Trust us.
After you've booked, it's easy to make any changes.
Our holiday advisors can help make any amendments you need, but you can also make changes to your holiday yourself.
Head to My Eurocamp - your own personal holiday hub. Here, you can make payments and add holiday extras such as linen, if you've not already. You can also change your dates, your parc or your accommodation type.
It's your holiday. You're always in control. But if you need help, we're here.
Before you go away, we’re your final check.
Our holiday advisors can make sure you’ve got everything you need to know before you go. Travel times, booking references, holiday documentation - even any last minute changes, we’re here to help with all of it.
What if your situation’s changed and you’re thinking about cancelling your holiday? Talk to us. We may be able to assist with changing dates, destination or duration.
If you still need to cancel, please complete our short cancellation form and we’ll process this for you.
When you’re on holiday
On parc, you’ll find that our expert Holiday Reps are just as brilliant. They’re there for you, to help you get the most out of your stay, on parc and in the local area.
They’ll help answer any questions, deal with any problems you need to report and can also assist if you’re looking to make a change to your holiday. They know the local area.
Have a chat with your Rep on-parc, or if you need to give them a call whilst they're away from reception, you can find the mobile number for your Rep here.
When you get home from your holiday
Want to tell us how it was for you? If you want to leave some feedback, have a suggestion for how to make things better, or have a complaint, we’re here for you.
You can tell us all the details on this short form. Alternatively, please email our holiday advisors at: firstname.lastname@example.org. We will endeavour to sort any issues you may have had on site as soon as possible, but in order to get all the relevant information it may take up to 21 days to respond fully. We will acknowledge your complaint within 48 hours of receiving it and will keep you up to date at regular intervals.
Think you’ve left something behind? You can fill out our Lost Property Form and we’ll do our best to reunite you with your belongings if we can find them.
We pride ourselves in delivering exceptional service, but don't just take our word for it!
More than just a job
If you're looking for a new and exciting challenge, you’re in the right place!
We are looking for customer focused individuals to join us in providing exceptional holidays to our guests throughout Europe, and to ensure every holiday experience is memorable!