Cancellation policy - as detailed in our booking terms and conditions
20. IF YOU CANCEL YOUR PACKAGE HOLIDAY
If you or any other member of your party decides to cancel your confirmed booking you must notify us by email or our cancellation form. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase. Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows:
| Period before 2023 departure date within which written notification is received at our offices | Cancellation charge as % of total holiday cost* |
|---|---|
| More than 70 days prior to departure | Loss of deposit |
| 29 - 70 days prior to departure | 60% |
| 1 - 28 days prior to departure | 90% |
| Expected day of arrival | 100% |
*excludes deposit paid, insurance premiums, amendment fees and any non refundable travel costs, eg, ferry and flight costs.
Important Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us.
20.2 Cancellation by You due to Unavoidable & Extraordinary Circumstances:
You have the right to cancel your confirmed package before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your destination or its immediate vicinity and significantly affecting the performance of the package or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign, Commonwealth & Development Office advises against travel to your destination or its immediate vicinity, and only where you are due to travel to the affected destination imminently. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination. This clause 22 outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Directive 2011/83/EU).
26. IF YOU CHANGE OR CANCEL YOUR SINGLE SERVICE BOOKING
Changes: If, after confirmation, you wish to change your booking in any way, we will endeavour to make these changes if they are possible. Where we can meet a request we will do so without an amendment fee, unless the change is made after you’ve paid for your holiday when a €30 per booking amendment fee applies, as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change.
There are also additional charges for specific amendments made at any time if the year, as detailed below:
- Once our contract is formed it may not be possible to reduce the number of nights in your chosen accommodation
- Once you’ve paid for your holiday in full, changing to a later date will be treated as a cancellation.
- If you change your booking the new holiday price is always calculated based on the prices that were in place at the time you booked your original holiday (before the change).
Note: Certain single service arrangements may not be changeable after confirmation and any alteration may result in a cancellation charge of 100%.
Cancellations:
If you or any other member of your party decides to cancel your confirmed booking you must notify us by recorded delivery post or email. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. The person to notify us of any cancellation must be the same person that originally signed the booking form. Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase. Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows:
Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us.
This clause 26 outlines the rights you have if you wish to cancel your single service booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013 (Directive 2011/83/EU).
Period before departure date within which written notification is received at our offices | Cancellation Charge as % of total holiday cost* |
|---|---|
| More than 70 days prior to departure | Loss of deposit |
| 29 - 70 days prior to departure | 60% (if greater than deposit) |
| 21 - 28 days prior to departure | 90% |
| Expected day of arrival | 100% |
*excludes deposit paid, insurance premiums, amendment fees.